--- title: How to Delight Your Customers at Inbound Marketing Week w/ Mark Kilens description: Please join the Phoenix Inbound Marketing HubSpot User Group on March 4th for Inbound Marketing Week 2015 with Mark Kilens of HubSpot. image: https://www.prismglobalmarketing.com/hs-fs/hub/270157/file-2484795987.png --- [![prism_global_marketing](https://www.prismglobalmarketing.com/hs-fs/hubfs/prism_global.jpg?width=1415&name=prism_global.jpg "prism_global_marketing")](https://www.prismglobalmarketing.com) [HubSpot Platinum Partner ](https://www.prismglobalmarketing.com/hubspot-platinum-partner) # Inbound Marketing Insights ## [How to Delight Your Customers at Inbound Marketing Week w/ Mark Kilens](https://www.prismglobalmarketing.com/blog/learn-to-delight-customers-inbound-marketing-week-2015) Posted by [Elyse Flynn Meyer](https://www.prismglobalmarketing.com/blog/author/elyse-flynn-meyer) | 1 Minute to Read - [Tweet](https://twitter.com/share) [![Phoenix_HUG_Image](https://www.prismglobalmarketing.com/hs-fs/hub/270157/file-2484795987.png?width=257&name=file-2484795987.png "Phoenix_HUG_Image")](http://www.eventbrite.com/e/inbound-marketing-week-2015-the-pillars-of-customer-delight-tickets-15355500716)You're invited to attend the next Phoenix Inbound Marketing HubSpot User Group on [March 4th for Inbound Marketing Week 2015](http://www.eventbrite.com/e/inbound-marketing-week-2015-the-pillars-of-customer-delight-tickets-15355500716)! This year, we are thrilled to have a member of the HubSpot team join us all the way from Boston! Join us for a special presentation by Mark Kilens, founder and leader of the HubSpot Academy Team at HubSpot.  The HubSpot Academy team delivers training videos, labs, workshops, strategy series, #InboundLearning webinars and certifications that help HubSpot customers understand how to transform their business into an inbound marketing success story. **Date: ** March 4, 2015 [![Mark_Kilens_Image](https://www.prismglobalmarketing.com/hs-fs/hub/270157/file-2485202419.jpeg?width=235&name=file-2485202419.jpeg "Mark_Kilens_Image")](http://www.eventbrite.com/e/inbound-marketing-week-2015-the-pillars-of-customer-delight-tickets-15355500716) **Time: ** 1:30PM - 5PM 1:30PM - 2:15PM:  Presentation by Mark Kilens 2:15PM - 3:00PM:  Q&A with Mark Kilens 3:00PM - 3:45PM:  Ask the HubSpotters Panel with Mark Kilens, Dan Tyre & Sarah Papachristos from HubSpot 3:45PM - 5:00PM:  Networking & Cocktails **Speaker: ** Mark Kilens - Founder & Leader of HubSpot Academy Team at HubSpot **What Will Be Covered?** - The three pillars of delight: Innovation, Communication, Education  - The customer delight checklist  - How personas and customer delight work together - Who's responsible for delighting customers - How to create content that fosters customer delight **Location:**  ASU SkySong, 1365 North Scottsdale Road, Scottsdale, AZ 85257. SS150/151 **Cost: ** $15 includes 2 drink tickets, light snacks, and a fantastic presentation & panel!  ($10 if you register by 2/13) [Secure your spot](http://www.eventbrite.com/e/inbound-marketing-week-2015-the-pillars-of-customer-delight-tickets-15355500716)! 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Elyse is the author of the book, [Mastering Inbound Marketing Your Complete Guide to Building a Results-Driven Inbound Strategy](https://www.prismglobalmarketing.com/mastering-inbound-marketing). She is a frequent contributor to Forbes on digital marketing, and was named Marketer of the Year by the American Marketing Association. 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